If you are unsure how to use this list during a call, see How to Complete a Lender Call
📞 Lender Directory
| Lender Name | CS Phone | Loss Mit Phone | Escalation | Fax/Email | Hours | Notes |
|---|---|---|---|---|---|---|
| 21st Mortgage | 800-955-0021 | customercare@21stmortgage.com | BEST EFFORTS ONLY | |||
| Amerisave (Dovenmuhle) | 888-700-4026 | 866-865-3400 | customerservice@amerisave.com | loanservicing@amerisave.com | M-F 8am-5pm ET | Info | Subserviced by Dovenmuehle - LM phone opt 4 |
| AmeriHome | 855-501-3035 | amerihome@loanadministration.com | Uses Loan Administration platform | |||
| Bank United | 877-779-2265 | 786-313-1107 LM Fax | LOW VOLUME - Primarily commercial banking; minimal residential LM activity | |||
| Bank of America | 800-669-6607 | 972-526-3610 | 800-520-5019 LM Fax | |||
| Carrington | 800-561-4567 | 866-874-5017 | ||||
| Cenlar | 866-305-6949 | se_escalation@Cenlar.com | 609-718-4889 LM Fax | |||
| Chase | 800-848-9136 | 800-848-9380 | 888-310-7995 | chase.executive.office@chase.com | 866-282-5682 LM Fax | M-F 8am-8pm; Sat 9am-6pm ET | Info | Uses own TPA form - Call LM for Relationship Manager |
| Citizens Bank | 800-456-8855 | recieptanddeliverymailbox@citizensbank.com | Info | |||
| CMG (Cenlar) | 888-262-0450 | se_escalation@Cenlar.com | 609-538-4005 LM Fax | Info | ||
| Community Loan Servicing | 800-981-8003 | customerservice@communityloanservicing.com | Info | ACTIVE - Bayview family; Fannie/Freddie approved since 1999 | |||
| Dovenmuehle Mortgage | 800-669-4268 | Mod & BA Fax needed | ||||
| Essex Mortgage | 888-892-0881 | customercare@essexmortgage.com | customercare@essexmortgage.com | Info | ||
| Fannie Mae Escalations | resource_center@fanniemae.com | Info | GSE - Ethics reporting link | ||||
| FHA Escalations | answers@hud.gov | 1. Call FHA Resource Center FIRST 2. Get escalation ticket # 3. Email contact with FHA case # and ticket # | ||||
| Fay Servicing | 800-495-7166 | 312-509-4794 LM Fax | ||||
| Fifth Third Bank | 800-375-1745 | 800-457-0839 | 866-601-6391 | 513-358-1729 LM Fax | options@53.com | M-F 8am-7pm ET | Info | LoanSolutionCenter portal for online hardship requests |
| Freddie Mac | 800-373-3343 | fmbh@freddiemac.com | GSE escalations | |||
| Freedom Mortgage | 855-690-5900 | 855-690-5900 | 866-505-0949 LM Fax | LossMitigation@FreedomMortgage.com | M-F 8am-10pm EST; Sat 9am-6pm EST | Info | Has online portal | |
| Guild Mortgage | 800-365-4441 | 800-365-4884 | 858-346-1027 LM Fax | loancounseling@guildmortgage.net | M-F 5am-5pm PT | Info | PO Box 85304 San Diego CA 92186-5304 | |
| HomeLoanServ | 800-526-7145 | 208-331-4800 | 208-336-6474 TPA Fax | 208-331-4800 LM Fax | support@homeloanserv.com | M-F 8am-5pm MT | Info | Idaho Housing subsidiary - Requires own 3-page TPA; PO Box 7899 Boise ID 83707 | |
| Huntington Bank | 855-463-0918 | 877-692-5379 LM Fax | ||||
| Lakeview Loan Servicing ⭐ | 855-294-8564 | See Subservicer | Escalation Form | M-Th 8am-9pm; Fri 8am-8pm; Sat 10am-2pm ET | Info | LARGEST US SERVICER - Subservicers: LoanCare 800-509-0183 | M&T 800-724-2224 | Mr.Cooper 833-685-2580 | ServiceMac 844-478-2622 | Valon 855-218-3690. Check stmt for subservicer. | |
| Loan Care Servicing | 800-274-6600 | |||||
| Loan Depot | 888-983-3393 | 866-258-6572 | customerservice@loandepot.com | M-F 8am-11pm EST EST | Info | Has online portal; 866-258-6572 for home loan payments | |
| M&T Bank (Mr. Cooper) | 800-724-1633 | Can submit workout via online portal | ||||
| Midland Mortgage | 800-654-4566 | 800-552-3000 | 405-858-3000 TPA Fax | 405-767-5815 LM Fax | mac@midfirst.com | M-F 8am-7pm; Sat 9am-1pm CST | Email or text to mac@midfirst.com | |
| Movement Mortgage | 855-979-1084 | 800-940-3446 | 877-267-1331 LM Fax | servicing@movement.com | MortgageAssistance@Carringtonms.com | M-F 8:30am-7pm ET | Info | Powered by Carrington for LM; Uses 710 Form | |
| Mr. Cooper | 888-480-2432 | 877-782-7612 | 972-459-1611 LM Fax | Info | Dial from personal line | ||
| MSF Servicing | TBD | msfcares@mortgagesolutions.net | Colorado servicer | |||
| Penny Mac | 866-545-9070 | 866-577-7205 LM Fax | ||||
| PHH | 800-449-8767 | 856-917-8300 LM Fax | Info | Apply online via portal (12/2025) | |||
| Planet Home Lending | 866-882-8187 | Info | ||||
| PNC | 800-523-8654 | 877-762-5555 | 937-910-3333 LM Fax | |||
| Regions Bank | 800-986-2462 | |||||
| Rushmore (Mr. Cooper) | 877-888-4606 | modification.assistance@mrcooper.com | modification.assistance@rushmoreservicing.com | Servicing Errors: Rushmore Servicing Attn: Customer Relations Officer PO Box 619098 Dallas TX 75261-9741 | ||
| Selene Finance | 877-735-3637 | |||||
| ServiSolutions | 866-339-2432 | 334-271-3104 LM Fax | lossmit@servsol.com | Info | Uses both fax numbers | |||
| Shellpoint | 866-825-2066 | servicingescalations@newrez.com | 866-467-1187 LM Fax | NewRez escalation email | ||
| SN Servicing | 800-603-0836 | 916-231-2603 LM Fax | Info | Has personal Asset Managers; Insurance fax: 707-443-1562 | |||
| SPS (Select Portfolio Servicing) | 800-831-0118 | 866-662-0035 | ombudsman@spservicing.com | 801-293-3936 LM Fax | |||
| Union Home Mortgage | 800-441-3456 | uhmservicing@uhm.com | Can get updates via email 12/2025 | |||
| US Bank | 800-365-7772 | TPA needs last 4 of TIN (2245) | ||||
| VA Escalations | 877-827-3702 | Get assigned VA tech to intercede | ||||
| Valon Mortgage | 855-716-1340 | support@valon.com | mortgage-assistance@valon.com | Info | Can get updates via email | |||
| Vanderbilt | 800-970-7250 | BEST EFFORTS ONLY - UBAF/710 is the package | ||||
| Veterans United (Mr. Cooper) | 855-217-0772 | customer_service@vu.com | Info | Check stmt - 90%+ subserviced by Mr. Cooper 12/2025 | |||
| Village Capital & Investments | 800-919-0068 | 877-830-3100 LM Fax | servicing@villagecapital.com | mortgageassistance@villagecapital.com | Info | Can get updates via email 12/2025 | |||
| Wells Fargo Home Mortgage | 866-234-8271 | 800-868-0043 | 866-359-7363 LM Fax | Call FC Exception Team if FC is imminent | ||
| Wells Fargo Military Dept. | 866-936-7272 | 877-658-4585 LM Fax |